CallSource

CallSource

Performance Management for Sales and Marketing

How to Whitelist Email Addresses

How to Whitelist Emails

Email companies are now using filters to sort unwanted emails directly into spam and junk folders. Sometimes this means that emails you do want to receive are filtered here over and over again.

Why are they filtering emails that I want?

Spam and junk emails are a huge issue – as unsolicited and unwanted advertisements are filling up people’s inboxes. Most internet providers have put up some blocking and filtering to weed out some of the most prolific offenders but most email programs rely on you to keep them up to date.

Once and Done Whitelisting

To ensure that you are receiving our correspondences from CallSource please add our email addresses and domain names to your email program. A whitelist is allowing specific types of emails to be received by you.

Once you have whitelisted our emails and domains you should be good to go forever. Until you do our correspondence emails might be delayed or could end up in your junk or spam folders.

Select your email program to find that whitelisting solution:

[These links take you to the specific sections below]

Gmail
  1. Locate an email from CallSource that you want to whitelist.
  2. Drag this email to the “Primary” tab of your inbox.
  3. Alternatively, click the email and hover over the sender’s bolded name.
  4. Click “Add to Contacts” to finish.

iPhone
  1. Locate an email from CallSource that you want to whitelist.
  2. Open the email.
  3. Tap the sender/callsource (from) at the top of the email.
  4. Tap “Create New Contact”
  5. Tap Done after customizing it to your needs.

Android
  1. Locate an email from CallSource that you want to whitelist.
  2. Tap the sender’s image/icon in the top left.
  3. Tap the small add to contacts icon on the right half.
  4. Tap “Create New Contact” to save it.
  5. Select your email account if asked.
  6. Tap the Checkmark in the top right to finish.

Yahoo! Mail
  1. Locate an email from CallSource that you want to whitelist.
  2. Open the email.
  3. Click the sender’s email address in grey at the top of the email.
  4. From the popup box click the “…” three dots for settings.
  5. From the white pop up select “Add to Contacts”.
  6. Add any extra information you need.
  7. Click Save to finish.

Hotmail or Windows Live Mail
  1. Locate an email from CallSource that you want to whitelist.
  2. Open the email.
  3. Click the sender’s email address in dark grey at the top of the email.
  4. In the popup box on the right click “Add”
  5. Click Save at the top left to finish.

Apple Mail or Mac Mail
  1. Locate an email from CallSource that you want to whitelist.
  2. Open the email.
  3. Click the Sender’s Name/Email Address at the top in dark grey
  4. From the dropdown click “Add to Contacts” to finish.

Outlook
  1. Locate an email from CallSource that you want to whitelist.
  2. Open the email.
  3. Right click “Click here” to download images in the gray bar at the top of the message or on the greyed sender bar.
  4. Nested under Junk Mail > click “Add Sender to Safe Senders List” to finish.

AOL
  1. Click “Contacts” from the left toolbar
  2. Click “New Contact”
  3. Add [email insert] to the contact record
  4. Choose “Add Contact” to save and finish.

Thunderbird
  1. Click Address Book.
  2. Make sure you have highlighted Personal Address Book.
  3. Click New Card.
  4. From the popup look for 3 tabs: Contact, Address & Other.
  5. Click Contact
  6. Enter [email insert] and any extra information you want.
  7. Click OK to finish

Comcast
  1. Click Preferences from the top menu.
  2. Click “Restrict Incoming Email”
  3. Click “Yes” to Enable Email Controls.
  4. Click “Allow Email from Addresses Listed Below”
  5. Enter [insert email] and any extra information.
  6. Click Add.
  7. Click Update to finish.

Earthlink
  1. Locate an email from CallSource that you want to whitelist.
  2. Open the email.
  3. Click your Address Book.
  4. Click “Add Contact”
  5. Save CallSource as a contact to finish.

Netzero
  1. Click the Address Book tab on the top menu bar.
  2. Click Contacts.
  3. Click Add Contact.
  4. Enter [insert emails] and extra information.
  5. Click Save to finish.