Hearing Performance Management
Your baseline data plus tools to make sure your patients hear your brand message.
Telephone Performance Analysis (TPA)
Call Coaching
Hearing Performance Management FAQs
Why is performance management important for my hearing practice?
Performance management helps appointment-based businesses such as hearing offices understand how their phone lines and offline marketing attribution, as well as call handler performance, impacts their overall marketing and business success.
The phones are vital to acquire new patients and to book appointments, so your front office staff’s performance on the phones must not be ignored.
Having a performance management system in place is essential to make informed marketing decisions based on real data, not assumptions, of marketing and employee.
The phones are vital to acquire new patients and to book appointments, so your front office staff’s performance on the phones must not be ignored.
Having a performance management system in place is essential to make informed marketing decisions based on real data, not assumptions, of marketing and employee.
What is Telephone Performance Analysis?
Telephone Performance Analysis (TPA) is CallSource’s proprietary criteria for scoring call handlers’ phone calls against our best practices.
TPA consists of what we call the Four Core Principles:
TPA consists of what we call the Four Core Principles:
- Build Relationships
- Create Value
- Understand Needs
- Ask for the Commitment
What is Call Coaching?
CallSource’s call coaching teaches call handlers the skills they need to have better phone calls. With one-on-one and team coaching on a consistent basis, call handlers will improve their TPA scores and call-to-appointment conversion rates to help you get more patients into your office.
Living Sounds Hearing Centre
I enjoy our training!
“I think [the call coaching] is very good. It really helps with our telephone training.”
- Val Elyn, Client Care Representative
Rating: 4 / 5 stars
