CallSource

CallSource

Performance Management for Sales and Marketing

FAQ: Telephone Performance Analysis – TPA

Frequently Asked Questions

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Frequently Asked Questions > FAQ: Telephone Performance Analysis – TPA

Telephone Performance Analysis (TPA)

What is Telephone Performance Analysis?

Telephone Performance Analysis (TPA) scores individual call handler performance. CallSource calls are evaluated against our proprietary criteria, the Core Four Principles. CallSource Four Core Principles Each call is evaluated against the call handler’s ability to:
  • Build Relationship
  • Create Value
  • Understand Needs
  • Ask for the Commitment
Each call handler’s lead-to-close rate and TPA Score, is documented and reported on over time.