Dental Performance Management
Your baseline data plus call handler tools to make your patients smile
Telephone Performance Analysis (TPA)
Call Coaching
Dental Performance Management FAQs
Why does my dental practice need a performance management program?
Performance management helps appointment-based businesses such as dental offices understand how their phone lines and offline marketing attribution, as well as call handler performance, impacts their overall marketing and company success. The phones are a vital step for getting patients into your office, so they must not be ignored.
Having a performance management system in place is essential to make informed marketing decisions based on real data, not assumptions, of marketing and employee performance.
Having a performance management system in place is essential to make informed marketing decisions based on real data, not assumptions, of marketing and employee performance.
What is Telephone Performance Analysis?
Telephone Performance Analysis (TPA) is CallSource’s proprietary criteria for scoring call handlers’ phone calls against our best practices.
TPA consists of what we call the Four Core Principles:
TPA consists of what we call the Four Core Principles:
- Build Relationships
- Create Value
- Understand Needs
- Ask for the Commitment
What is Call Coaching?
CallSource’s call coaching teaches call handlers the skills they need to have better phone calls. With one-on-one and team coaching on a consistent basis, call handlers will improve their TPA scores and call-to-appointment conversion rates.
