Get a second chance to reclaim missed opportunities with Appointment Saver.
At your office, it is almost impossible to book every caller into an appointment. Do you know exactly how many potential patients you are missing out on due to a lack of phone skills, booked calendars, hang ups, or a myriad of other reasons?
You’ll never have to guess at call outcomes again. Appointment Saver Alerts allow you the chance to recapture a missed opportunity and turn that lead into a patient for your practice.
How many more appointments could your business recoup if you were to be alerted of every missed opportunity in near-real-time, so that you could follow-up with that caller and try to regain their commitment? With Appointment Saver, you can do just that.
How does Appointment Saver work?
When a phone handler doesn’t set an appointment with a prospective patient for whatever reason, you are sent an Appointment Saver Alert.
Owners can designate which person or people in the office will receive the alerts to recapture missed opportunities.
The Appointment Saver Alert is sent to your email inbox with the caller’s name, contact information, call handler information, and the audio file of the call.
You’ll never have to guess at call outcomes again. Appointment Saver Alerts allow you the chance to recapture a missed opportunity and turn that lead into a patient for your practice.
How do I use Appointment Saver?
Unfortunately, simply having Appointment Saver Alerts alone will not save your missed opportunities – effort and planning are required on your end to be successful.
Appointment Saver gives you a second chance at a first impression – take that opportunity to win back over potentially lost patients. Mishandled calls are sent to the email address(es) of whoever you designate within 2 hours (usually within 30 minutes) of the initial call.
When people are choosing a practice for their healthcare needs, a good first impression is vital. If they didn’t choose to set an appointment with your office, there was probably a reason for not doing so. By acting on these alerts quickly by designating a specific “call-back” employee to follow-up with lost opportunities and recapture their business, you can get that potential patient’s business and convert a possible bad impression into a positive one.
Additional Appointment Saver benefits
When used smartly, there are other benefits besides being able to recoup lost appointments with Appointment Saver.
Appointment Saver is a great tool to use for employee training opportunities. A call handler’s manager can use Appointment Saver Alerts as a teaching opportunity to improve call handler performance. Making outbound calls – especially outbound calls to someone who has already been in contact with your business and maybe had a less-than-favorable experience – requires a specific skill set that needs to be learned and perfected.
Employing a specific “call-back” employee, along with an incentive program, to be responsible for utilizing Appointment Saver Alerts usually proves to be most successful in getting that person to become a top employee, and to recoup the most lost dollars for your business that almost went to your competitor.
Get started with Appointment Saver
To start using Appointment Saver and recapturing lost leads for your company, simply reach out to a CallSource specialist.
Improve your bottom line and increase your ROI from inbound phone leads by recouping possibly lost marketing dollars and lost patient opportunities.
Win back lost patients and improve ROI.
Get Appointment Saver.
I want to talk to learn more about Appointment Saver for my practice.
