- Tracking and recording your calls is a great step to gain insight into your marketing and sales tactics, but sometimes all the information can get overwhelming. Read these tips to quickly and efficiently uncover valuable information from your call metrics, such as:
- Location of callers
- Call volume by time of day and day of week
- Length of call and time spent on hold or in IVR
- Missed opportunities
- Repeat callers
- And much more
