Each month, we sit down with a CallSource employee to get to know them and their role a bit more.
Name: Hillary Duda
Title: Business Advisor
When did you start working for CS? I started working for CallSource back in September 2015.
What position did you start in? I began my CallSource career as a Client Support Specialist.
What is your current position? I am a Business Advisor in the Professional Services Division.
How have your priorities and responsibilities changed and shifted with each different position you’ve held with CS?
The biggest change from Client Support to Account Management and finally Business Advising has been my role with clients. In Client Support I predominantly handled account requests as an Advisor, my role is about building substantial and successful relationships with my clients.
So I know you are a fan of music and going to concerts of all kinds, as I am! What are the last three concerts that you attended?
The last three concerts I went to were Carrie Underwood, Katy Perry, & Shania Twain. Let me tell you, each of those ladies can put on a show!
With it now being almost winter and the cold weather here, I think it is relevant to bring up that you are a big soup-maker. I need some of your soup recipes. Why don’t you share one of your go-to soups that you’ll be making a lot this fall and winter?
That’s a tough one! One of my go-to soups is spicy chicken sausage with tortellini’s, kale, and an array of veggies in chicken broth! A complete comfort meal that is easy and guilt-free.
That sounds delicious! I’ll have to snag that recipe from you. 🙂 Besides soup, you also love donuts. Where did this love come from, and what is your favorite type of donut?
I can’t pinpoint exactly when and where my love for donuts began, but I’m honored and marginally embarrassed that that is what I’m known for within the office. Currently, my favorite donut is an old-fashioned cinnamon crumb with a steeping cup of hot black coffee… followed by a maple bar.
There’s a donut “piggy bank” at my desk, and fellow CallSource employees walk by and contribute to the donut fund. You can expect to find a box or two of donuts in our department every few weeks.
OK, enough about food. Let’s talk about your style. Not only do you have great hair and fashion, but your interior decorating at your home and for event planning is also so chic. Give us some tips or what your go-to staples are.
Thank you, I appreciate that! My biggest tip – It’s ALL about the details! When it comes to fashion, interior design, or event planning, have one or two statement pieces and work around it. Keep the theme cohesive and remember, less typically tends to be more.
Love it. So your family has a few different pets. Do you plan on getting a dog anytime soon?
I’m definitely a dog lover, even though I grew up with all different kinds of animals. Lately, I’ve had major puppy fever and have been teetering on the fence whether to make the jump or wait until my life becomes a little less busy. For now, I’m content with borrowing my brother’s puppy and my parents Labrador. I’m still working with management to push for “bring your dog to work day” – once I get it approved, you can best bet I’m getting a dog!
I agree with you – let’s work on that “bring your dog to work” policy, and I’ll finally get my corgi I want too! If you could travel anywhere in the world in the upcoming year, where would it be and why?
Next fall I would love to visit Banff, Canada when the mountains are covered in snow. I want to experience the winter wonderland and go hiking and canoeing at Lake Louise.
To end this off, I have a simple question: What is your favorite part about working at CallSource?
The people I work with! I can truly say that I look forward to coming into the office each day.
