Each month, we sit down with a CallSource employee to get to know them and their role a bit more.
Name: Josh Oosterhof
Title: Strategic Partner Manager
When did you start working for CS? October 2010
What position did you start in? Sales Opener
What is your current position? Strategic Partner Manager in Home Services
What do you like best about working directly with our strategic partners? What are your relationships like?
I enjoy working with the partners because they are groups that have contractor members who are all serious about growing their business. For us, we want to put tools in place that can help companies grow, and all of these companies have that same goal in mind. It’s also nice to travel to their events and get face-to-face time with owners and managers that we have had great impacts on.
What do you think sets apart the Home Services community from the other verticals that CallSource works with?
The people. I love the small to mid-size business owners that I get to work with every day. The conversations and connections I have made with so many great people over the years have created many lifelong friendships.
What would you say is your greatest accomplishment so far with your career at CallSource?
I would have to say the way our solution has impacted the businesses that I work with. The stories that come back about how we have helped companies save and make money are so awesome. I have heard people be able to take extra vacations, send kids to college and spend more time with family because of the growth they have seen due to CallSource, that’s pretty cool stuff!
You play sports with CallSource employees outside of work as well as enjoy watching sports. What are your favorites to play and watch?
I enjoy playing flag football, basketball and softball. Growing up sports was all I knew; I played football, basketball and baseball all through high school and football in college. Not being part of a team now is tough, but it is fun getting out there and competing in corporate games.
I also love playing golf, but don’t get to play much anymore with work and family taking up most of my time. Watching sports, I got to say I enjoy watching football the most. Playing fantasy football along with watching the games makes it pretty exciting.
And which teams are your favorite for each sport?
I am a Seattle area guy so I stick to my roots pretty much, Seattle Seahawks, Washington Huskies, and Seattle Mariners.
You recently had a baby girl with your wife (well – not super recently anymore; time goes by so quickly!) What’s fatherhood like?
Fatherhood has been so awesome; I am blessed to have a great wife who takes care of our daughter Lindy, so that helps a lot. The first 6 months was a lot of mom time, eating and sleeping. But now she is almost 16 months, talking and running around, we have a lot of fun together! She definitely puts a smile on my face every day!
You travel a lot, either with CallSource or on your own. What are some of the favorite places you’ve been to?
We love Hawaii, it’s probably our favorite vacation spot. I do also enjoy the mountains in the winter, kind of brings me back to my roots a little growing up in Washington. We go to Mammoth every other year and really enjoy the snow up there.
I also really enjoy being on the water. Lakes or rivers with jet skis and boats are always a good time; we go to the Colorado River some and enjoy that. San Diego is also a great spot that has become a tradition, we go to Paradise Point down there every August for a couple nights, its a great spot for kids!
Where would you love to go next?
One day I would love to take my wife to Bora Bora.
Every year, you help with a toy drive during the holidays. How long have you been doing this? Tell me more details.
I have been doing this for about 5 years. Our local Church (Calvary Community) is very involved in the toy drive for Conejo Valley. The first year, we bought a few toys and threw them in the box. The next year I thought, maybe if I bring a box to work my colleagues would help out; sure enough we got great participation.
Every year since then we have filled 2 boxes with toys which are then distributed to underprivileged families in the area. The coolest part about this is going to the actual day they give out the toys and seeing the smiles of the parent’s faces that otherwise wouldn’t have been able to have Christmas for their kids. We have been so blessed growing up and raising our daughter now, the least I feel like we can do is give back to those in need.
Do you do any other volunteer work outside of this?
All of the volunteer work we do is through our church. My wife, daughter and I are greeters twice a month at the church; we are involved in a homeless lunch program and plug into a couple other ministries when we can.
What are some of your favorite hobbies to do outside of work?
Golf, fantasy football, vacation, spending time with my family, country concerts, and I love good food.
Lastly, tell us one of your favorite special or interesting client stories.
It’s always the best when a client leaves us, thinking they don’t need our services anymore, but then they come back.
I had a client one time leave us because the other company was slightly cheaper and had a better looking dashboard. After the move, they came back 3 months later because the customer service was nowhere near what we offer and the accuracy of data was much lower. There is something special about getting someone back who felt like they didn’t need you anymore.
Another story that comes to mind is one of persistence. There was a company out of Utah that I started speaking with in early 2014. Between emails, calls and in-person discussions, I connected with them over 60 times in 2 years. Finally, in early 2016, they signed up and they are still having great success with the program.
