Call Coaching
Lead conversion puts a lot of pressure on call handlers. CallSource Call Coaching is designed to give your team a fundamental understanding of the core skills needed to convert more callers into customers.
Call Coaching gives call handlers the tools and support they need to do their job. Call Coaching improves call conversion rates and moves a call handler from good to great.
CallSource Call Coaching is built on our Core Four Principles, which were born out of our over 25-year history of listening to and analyzing more than 1 billion calls.
The Core Four Categories are:
Build Relationships
Create Value
Understand Needs
Ask for the Commitment
How it Benefits You
More appointments are the point
Call Coaching improves performance in core call handling skills. Our clients find a direct correlation between Call Coaching and higher call-to-appointment rates.
Data-driven solution
Knowing your call handler performance from a data report provides a cleaner and measurable solution to assess the best ways to bring improvement. Your report can compare your call handler performance against others in your network or industry.
How it Works
1:1 Coaching
Fifteen-minute sessions mean your call handlers can learn and then get back to doing what they do best – helping callers on the phone. Our call coaches review your employees’ actual call and review the skills based on the Core Four Principles. The call coach and call handler set goals for the next session. All sessions are transparent and are designed to inspire call handlers to excel at their job.
Team Coaching
Team coaches bring call handlers together to collaborate, share best practices, and establish team goals. Sessions are half-hour; coaches and your team listen to and critique calls together for a shared learning experience.
Schneller & Knochelmann Plumbing, Heating & Air
Our booking rates have gone from marginal to extraordinary!
“They create tracking numbers, listen to calls and within 5 minutes of not booking a call we have a recording and we can follow up to try and save it! We also use their CSR coaching and they have helped our booking rates go from marginal to extraordinary!”
- Jeremy Lee, General Manager
Rating: 5 / 5 stars
Cassel Home Comfort
Added over $6K per Month in Revenue With Call Coaching
“The CSRs learn so much in their Call Coaching sessions. Sometimes, it doesn’t even have to do with booking necessarily, but just asking questions, knowing how to handle the customer, what to say in certain situations. It goes beyond just booking the call. It’s been a great help for us, and they’re actually all excited to do it now.”
- Abigail Chen, General Manager
Rating: 5 / 5 stars
Talk to a CallSource Representative
Discover the full benefits and pricing of our Call Coaching solution. Learn how it can help grow your business.
