Individual Sales Performance Evaluation
Stop Wasting Valuable Marketing Dollars
Plenty of leads, but not enough sales? The problem could be the way your team handles those calls. Accurately assess their skills with Telephone Performance Analysis (TPA), the most dynamic and comprehensive tool available to measure and improve your team's leasing performance.
Expert Call Review
Our TPA consultants have analyzed hundreds of thousands of calls. Let them review your calls to assess how effectively your sales professionals interact with customers.
Detailed Scoring and Ranking
CallSource will review your calls using the industry's most accurate scorecard, providing a customized assessment of each individual's skills.
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Stop Lost Sales Opportunities
We'll identify ineffective sales techniques and alert you to lost sales opportunities. Ranking by TPA score allows you to compare individual employees, communities, regions - and even your company vs. your competitors. |
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Training Recommendations and Tracking of Results
As part of TPA's comprehensive analysis, you'll receive a detailed report card indicating each leasing consultant's specific strengths and weaknesses, plus recommendations on where to focus your training. Monthly scores enable you to track whether the training is having the desired effect.
TPA Benefits
- Objectively evaluates each employee's telephone skills and identifies skill gaps
- Eliminates expense and inaccuracy of telephone mystery shopping
- Targets your CallSource training to address each individual's specific skill gaps
- Motivates your employees by ranking them and making their performance public within the organization
- Objectively tracks performance, ensuring that training is "sticking"
- Continuously tracks your team's training and performance progress
TPA is an industry-leading solution that will enable you to gain unmatched insight into how effectively your sales team handles leasing opportunities. This invaluable tool will help your team make the most of every opportunity.
Download Latest Industry Report card for Multifamily
Download Latest Industry Report card for Automotive
Download Datasheet for Multifamily
Download Datasheet for Automotive
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