CallSource provides...
CallSource
offers advanced call-tracking technologies to collect business
intelligence about your customers and the effectiveness of your
marketing programs. But accumulated data alone cannot improve your
business results. That's why CallSource is focused on helping you
review, interpret and act on the information in a way that will increase your sales and improve your profitability.
Call-tracking and recording tools to validate advertising effectiveness and capture customer information from inbound calls.
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National toll-free and local numbers you place in your advertising allow you to know which ad caught each caller's attention.
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Our carrier-quality switches, routers and servers digitally capture to a database each incoming caller's name, phone number, address and lead source — even if you're not able to answer your phone
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Secure, real-time Web-based reports ranging from piecharts and executive summaries to detail-rich tables cross-referencing individual callers' information to nationwide demographic statistics enable you to reduce missed and mishandled calls, follow up on dropped leads and manage your marketing resources with unprecedented precision.
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CallSource CallReview adds a digital-format recording of each call to your call-tracking database, allowing you to evaluate and improve your team's call-handling skills
Performance analysis services to help evaluate response to your marketing efforts and assess your team's ability to convert callers to customers.
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The most experienced call-tracking analysts in the industry are available to help you interpret your call activity reports and identify your most effective media buys
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Professional trainers provide targeted instruction to correct call-handling mistakes that undermine your staff's sales performance
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Reviews of your actual call recordings — not simulated "telephone shopper" calls — assess your team's call-handling skills in detail
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Marketing strategists help you develop and implement a custom action plan to improve your sales results
Expert training programs to improve your team's phone skills, sales ability and closing ratio.
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Live, personal and interactive Distance Learning classes, available right from your desktop, bring your employees the full benefit of continuing education without expensive travel, time away or scheduling hassles.
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Our online Learning Management System centralizes all the tools you need to enroll your staff members and maintain training records
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Free CallSource Essentials Courses provide hands-on user training to ensure you get the most from our call-tracking system
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Advanced courses developed by nationally recognized marketing experts offer best-practice methods for dealing with difficult people, overcoming objections, marketing online, finding and retaining superior employees and much, much more.
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Custom training tailored to your company and based on professional reviews of your own recorded calls help your call-handlers build on their strengths and overcome weaknesses.
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Courses on regulatory compliance reduce business risk by ensuring that your staff members understand and live up to the highest standards for non-discriminatory treatment of prospects.
Since 1994, CallSource has provided innovative solutions and actionable advice that help businesses increase the return on their investment in marketing, operations, sales, training and customer service. How can we help you?
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